Terms & conditions

Warranty

Standard goods are warranted for two(2) years against manufacturing defects (i.e. materials and design)
LED technology is long lasting and rated 50000h (20years of normal use)
Normal tear and wear of cover and finish are not covered by this warranty

Defects

Defects in the goods supplied, discrepancies in qualities or incorrect delivery must be notified not later than 8 (eight) days from receipt of goods.
Concealed defects are to be notified in writting immediately after their discovery. Should this condition be disregarded, the customer loses his right of complaint. Returned goods are not accepted without prior written agreement. (contact-at- tilensepic.com)

* please store the lamp in a dry place
* do not use near any heat source or fireplace
* for indoor use only  (ip20 rated)
* Reduced Child Safety Hazards with 12 V LED Lighting: not dangerous for electric shocks, cannot brake - no dangerous parts.

Return Policy

If you receive product you’ve purchased from us and are not fully satisfied, you contact us in 7 days about your intent to return the workand ship out the product back to our warehouse in up to 14 days.
Please make sure that you have packed the items safely for transport. You are required to pay shipping fees including custom costs (if any) when returning artwork back to the artist.
Items should be returned new, unused, and with all materials supplied still included in the packaging and shipped with traceable method with the shipment’s tracking number.
Returns that are damaged or soiled may not be accepted and may be sent back to the client and/or we reserve the right not to give the full refund.
We are not responsible for undelivered or damaged returns.
Once the product safely reaches our warehouse, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order within seven (7) business days of your merchandise return. Shipping costs will not be refunded for items returned. Please note card refunds may take up to 7 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Email the shipping details with tracking number to: contact@tilensepic.com

Warehouse

Sepic d.o.o.
Litostrojska 40
1000 Ljubljana
Slovenia
Europe